Answer: To access your Dashboard, follow these simple steps:

1. Visit the Zameen o Makaan website and click on the "Login" button in the top right corner of the homepage
2. Enter your registered email address and password in the login form
3. Click the "Login" button to authenticate
4. After successful login, you will be automatically redirected to your Dashboard
5. Alternatively, once logged in, you can click on the "Dashboard" link in the navigation menu at any time
6. The Dashboard URL is: /dashboard

Note: If you have forgotten your password, click on "Forgot Password" on the login page to reset it. The Dashboard is your central hub where you can manage all aspects of your property portfolio, view enquiries, track payments, and access all your account features in one convenient location.

Answer: The Dashboard provides a comprehensive overview of your account with the following information:

• Property Statistics: Quick counts of your properties organized by type:
  • Rent Only/Let Only properties
  • Sales properties
  • Full Management properties
  • Guaranteed Rent properties
  • Mansion/Platinum Let properties
• Enquiry Counts: Number of tenant enquiries and buyer enquiries you have received
• Pending Payments: Any payments that require your attention or verification
• Tenancy Agreements: Count of completed tenancy agreements
• For Subscription Users: Additional information including:
  • Current credit balance
  • Property approval status (approved, pending, rejected counts)
  • Dealer-specific information and statistics
  • Total properties listed vs approved

All this information is displayed in an easy-to-read format with quick access links to detailed views of each section.

Answer: To view and manage your properties, follow these steps:

1. Log in to your Dashboard
2. Click on "My Properties" in the dashboard navigation menu (you can find it in the top navigation bar)
3. You will see a comprehensive list of all properties you have added to the platform
4. Use the filter options to:
   • Filter by property type (Rent Only, Sales, Full Management, etc.)
   • Filter by status (Listed, Pending, Rented, etc.)
   • Search for specific properties by address or property ID
5. Click on any property to view detailed information, edit details, manage enquiries, view documents, and perform other property-related actions

Additional Features: From the "My Properties" page, you can also add new properties, view property statistics, manage property photos, and access property-specific enquiries and documents.

Answer: Updating your profile is simple and straightforward:

1. Log in to your Dashboard
2. Click on "My Profile" in the dashboard navigation menu
3. You will see your current profile information displayed in editable fields
4. Update any of the following information as needed:
   • Personal details (name, phone number, email address)
   • Contact information
   • Address details
   • Profile photo
   • Account settings and preferences
5. After making your changes, click the "Save" or "Update Profile" button at the bottom of the form
6. You will receive a confirmation message once your profile has been successfully updated

Important: Keep your profile information up to date to ensure you receive important notifications and communications. Some changes, such as email address, may require verification.

Answer: The Favourites feature allows you to save and organize properties you are interested in for easy access later. Here's how to use it:

1. Adding Properties to Favourites:
   • While browsing properties on the website, look for the heart icon on any property listing
   • Click the heart icon to add the property to your favourites
   • The heart icon will turn red or filled to indicate the property is now in your favourites
2. Viewing Your Favourites:
   • Log in to your Dashboard
   • Click on "My Favourites" in the dashboard navigation menu
   • You will see a list of all properties you have saved as favourites
3. Managing Favourites:
   • You can remove properties from favourites by clicking the heart icon again
   • Use favourites to compare properties or save them for later consideration

Benefits: Favourites help you keep track of properties you're interested in without having to search for them again. This is especially useful when comparing multiple properties or when you need time to make a decision.

Answer: If you have a Subscription account, you can easily manage your credits through the Credits section. Here's how:

1. Accessing Credits:
   • Log in to your Dashboard
   • Click on "Credits" in the dashboard navigation menu (this option is only visible to Subscription users)
2. Viewing Credit Balance:
   • Your current credit balance is displayed prominently at the top of the Credits page
   • Credits are used to list properties on the platform
3. Viewing Credit History:
   • Scroll down to see your credit transaction history
   • View all credit purchases, deductions, and adjustments
   • Each transaction shows the date, amount, type, and description
4. Purchasing Credits:
   • Browse available credit packages on the Credits page
   • Select a package that suits your needs
   • Click "Purchase" and complete the payment process
   • Credits are added to your account immediately after successful payment

Note: Credits are required to list properties. Make sure you have sufficient credits before adding new properties. You can purchase credit packages at any time to top up your balance.

Answer: Subscription users can easily view their complete payment history:

1. Log in to your Dashboard
2. Click on "Payments" in the dashboard navigation menu
3. You will see a comprehensive list of all your payment transactions, including:
   • Payment date and time
   • Transaction amount
   • Payment method used
   • Payment status (Completed, Pending, Failed, etc.)
   • Package or service purchased
   • Verification status and details
   • Transaction reference numbers
4. You can filter payments by:
   • Date range
   • Payment status
   • Payment method
5. Click on any payment to view detailed information, including receipts and verification notes

Important: Keep track of your payment history for accounting purposes. All payments are securely processed and recorded in your account.

Answer: Notifications keep you informed about important updates and activities on your account:

1. Notification Bell Icon:
   • Look for the bell icon in the dashboard navigation bar
   • The bell shows a red badge with a number indicating unread notifications
   • Click the bell icon to see a dropdown list of recent notifications
2. Viewing All Notifications:
   • Click on "All Notifications" in the dropdown or navigation menu
   • You will see a complete list of all your notifications
   • Notifications are organized by date, with newest first
3. Types of Notifications:
   • Property Enquiries: New enquiries from tenants or buyers
   • Payment Updates: Payment confirmations, pending payments, and payment failures
   • Property Status: Property approval, rejection, or status changes
   • System Messages: Important platform updates and announcements
   • Document Updates: New documents uploaded or documents requiring action
4. Managing Notifications:
   • Click on a notification to view details and take action
   • Mark notifications as read or unread
   • Delete old notifications to keep your list organized

Tip: Regularly check your notifications to stay updated on important activities and ensure you don't miss any enquiries or updates.

Answer: Tracking property enquiries is easy and can be done in several ways:

1. Dashboard Overview:
   • The Dashboard displays quick counts of tenant and buyer enquiries
   • These numbers give you an at-a-glance view of enquiry activity
2. Property-Specific Enquiries:
   • Navigate to "My Properties" from your Dashboard
   • Select the property you want to view
   • Click on the "Enquiries" tab or section
   • You will see all enquiries for that specific property
   • Each enquiry shows:
     • Enquirer's name and contact information
     • Enquiry date and time
     • Enquiry status (New, In Progress, Accepted, Rejected)
     • Enquiry details and messages
3. Detailed Enquiry Management:
   • Click on any enquiry to view full details
   • Respond to enquiries directly from the platform
   • Update enquiry status as you process them
   • View enquiry history and communication logs
   • Manage holding deposits and credit checks related to enquiries
4. Notifications:
   • You will receive notifications when new enquiries are received
   • Click on notification to go directly to the enquiry

Best Practice: Respond to enquiries promptly to improve your chances of securing tenants or buyers. The platform helps you manage all enquiry-related activities in one place.

Answer: Zameen o Makaan offers several property management types, each designed to meet different needs:

• Rent Only/Let Only:
  • Basic rental listing service
  • Property is listed on the platform for tenants to find
  • You handle tenant management, rent collection, and maintenance yourself
  • Ideal for landlords who want to manage their own properties
• Full Management:
  • Complete property management service
  • Includes tenant finding, tenant management, and rent collection
  • Handles maintenance requests and property upkeep
  • Provides regular property inspections
  • Manages all tenant communications and issues
  • Best for landlords who want a hands-off approach
• Guaranteed Rent:
  • Fixed monthly rental income regardless of occupancy
  • You receive rent even if the property is vacant
  • Includes full property management services
  • Provides financial security and peace of mind
  • Ideal for landlords seeking stable, predictable income
• Mansion/Platinum Let:
  • Premium property management service for high-end properties
  • White-glove service with dedicated property managers
  • Enhanced tenant screening and selection
  • Premium maintenance and property care
  • Higher level of service and attention to detail
  • Perfect for luxury properties requiring exceptional service

Choosing the Right Type: Consider your needs, property value, and how much involvement you want in day-to-day management when selecting a management type. You can discuss options with our team to find the best fit for your property.

Answer: Adding a new property to the platform is straightforward. Follow these steps:

1. Access the Add Property Page:
   • Log in to your Dashboard
   • Click on "My Properties" in the navigation menu
   • Click the "Add Property" or "Add New Property" button (usually located at the top of the properties list)
2. Fill in Property Details:
   • Basic Information: Property address, postcode, property type (house, flat, etc.)
   • Management Type: Select Rent Only, Full Management, Guaranteed Rent, or Mansion
   • Property Details: Number of bedrooms, bathrooms, square footage, property description
   • Pricing: Rental price or sale price, deposit amount
   • Features: Select available features (parking, garden, etc.)
   • Photos: Upload high-quality photos of the property (minimum recommended: 5-10 photos)
3. Review and Submit:
   • Review all entered information for accuracy
   • Ensure all required fields are completed
   • Click "Submit" or "Save Property"
4. Property Review Process:
   • Your property will be submitted for review
   • Our team will verify the information and photos
   • You will receive a notification once the property is approved
   • Once approved, the property will be listed on the platform

Tips for Success: Provide accurate information, use high-quality photos, and write a detailed description to attract more enquiries. For Subscription users, ensure you have sufficient credits before adding properties.

Answer: If you see pending payments on your dashboard, here's what you need to do:

1. Identify the Pending Payment:
   • Check the "Pending Payments" section on your Dashboard
   • Or navigate to the "Payments" section in your dashboard
   • Look for payments marked as "Pending" status
2. Review Payment Details:
   • Click on the pending payment to view full details
   • Check the payment amount, date, and payment method
   • Review what the payment is for (credit purchase, subscription, etc.)
3. For Subscription Users - Payment Verification:
   • Some payments require manual verification by our admin team
   • This is normal for certain payment methods or larger amounts
   • Verification typically takes 1-3 business days
   • You will receive a notification once verification is complete
4. If Payment is Stuck:
   • Check your email for any payment-related messages
   • Verify that the payment was actually processed by your bank/payment provider
   • Contact our support team if the payment remains pending for more than 5 business days
   • Provide payment reference numbers when contacting support
5. After Verification:
   • Once verified, credits will be added to your account (for credit purchases)
   • Your subscription will be activated (for subscription payments)
   • You will receive a confirmation notification

Important: Do not make duplicate payments. If you have concerns about a pending payment, always contact support first before attempting to pay again.

Answer: Managing maintenance requests is easy through the Maintenance Enquiries section:

1. Access Maintenance Enquiries:
   • Log in to your Dashboard
   • Click on "Maintenance Enquiries" in the dashboard navigation menu
   • You will see a list of all maintenance requests for your properties
2. Viewing Maintenance Requests:
   • Each request shows the property address, issue description, and request date
   • Requests are organized by status (New, In Progress, Completed, etc.)
   • Click on any request to view full details
3. Managing Requests:
   • Update Status: Change the status as work progresses (New → In Progress → Completed)
   • Assign Suppliers: Assign maintenance work to preferred suppliers or contractors
   • Add Notes: Add internal notes or updates about the maintenance work
   • Upload Documents: Attach quotes, invoices, or photos related to the maintenance
   • Track Progress: Monitor the progress of maintenance work from start to completion
4. Communication:
   • Communicate with tenants about maintenance issues
   • Update tenants on progress and completion
   • Keep records of all maintenance activities
5. Property-Specific Maintenance:
   • You can also access maintenance requests from individual property pages
   • Navigate to "My Properties" → Select Property → Maintenance section

Best Practice: Respond to maintenance requests promptly to keep tenants satisfied and maintain your property in good condition. Regular maintenance helps preserve property value and tenant relationships.

Answer: The Subscription role is designed for property dealers, estate agents, and property management companies who want to list multiple properties on the platform. Here's what it includes:

1. Who Can Have Subscription Role:
   • Property dealers and estate agents
   • Property management companies
   • Landlords with multiple properties
   • Real estate professionals
2. Key Features:
   • Credit-Based System: Purchase credits to list properties (more cost-effective for multiple listings)
   • Bulk Property Management: Manage multiple properties from one dashboard
   • Payment Management: Track payments, purchases, and transactions
   • Credit Management: View balance, purchase credits, and track credit usage
   • Dealer Approval System: Properties go through an approval process before being listed
   • Enhanced Statistics: Detailed analytics and reporting for your properties
3. Account Approval:
   • Your account must be approved as a dealer to access Subscription features
   • Approval is typically done by our admin team
   • You will receive notification once your account is approved
   • If rejected, you will receive reasons for rejection
4. Benefits:
   • More cost-effective for listing multiple properties
   • Professional tools for property management
   • Priority support and assistance
   • Access to advanced features and analytics

Getting Started: If you're interested in the Subscription role, contact our support team or apply through your account settings. Once approved, you'll have access to all Subscription features.

Answer: Checking your property approval status is simple and can be done in multiple ways:

1. Dashboard Overview (Subscription Users):
   • Log in to your Dashboard
   • Look for the "Dealer Data" or "Property Statistics" section
   • You will see counts of:
     • Approved properties
     • Pending properties (awaiting review)
     • Rejected properties
2. Individual Property Status:
   • Navigate to "My Properties" from your Dashboard
   • Click on the specific property you want to check
   • Look for the "Status" or "Approval Status" indicator
   • Status will show as:
     • Approved: Property is live on the platform
     • Pending: Under review by admin team
     • Rejected: Not approved (reasons will be provided)
3. Understanding Rejection Reasons:
   • If a property is rejected, click on it to view detailed rejection reasons
   • Common reasons include:
     • Incomplete information
     • Low-quality or insufficient photos
     • Missing required documents
     • Information discrepancies
   • Address the issues mentioned and resubmit the property
4. Notifications:
   • You will receive notifications when:
     • A property is approved
     • A property is rejected (with reasons)
     • Additional information is required
5. Property List View:
   • In "My Properties", you can see status badges next to each property
   • Filter properties by approval status
   • Quickly identify which properties need attention

Tip: Approval typically takes 1-3 business days. Ensure all property information is complete and accurate before submission to avoid delays or rejections.